Shipping Policy
Shopping cost and time
Our Free Shipping Policy applies to all orders on the United States, shipped via standard shipping or local logistics method for the United States of America (except APO/FPO addresses,Hawaii,Alaska,Puerto Rico).
Our Shipping policy aslo applies to all order on the Canada,the same as above.
United States Free Shipping
We offer apart of product Free shipping on the United States
Other Product, need to pay the logistics fee.
- Find the product you are interested in on our website
- Add it to your shopping cart
- Enter the ship-to zip code
- Choose your shipping method
- Then you will see the shipping rate in your checkout.
*If customer need to send to other country please contact customer sevice online before place an order,customer needs to pay additional logistics fee.
* We are not responsible for customs fees or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. We will not refund a customer if their order is refused.
* The delivery cost will depend on the size and weight of the parcel and where is the country send to, so please tell us your address and the items you are considering ordering.
Contact customer service:
- Send message to our offical email box(Sales@tatartist.com)
Canada Shipping Area
We ship to Province QC/ON/PE/NB/NS/,SK/MB Logistic fee $50 ,BC/AB Logistic Fee $100.YT/NT/NU without delivery way.
United States & Canada Shipping Time
United States:Process time 1-3 working days,delivery time can be shipped within 7 to 15 working days.
Canada:processing time 1-3 working days,according to the volume and distant to judge the delivery time,it should be 7-15 working days.
Any order placed on nights, weekends, or holidays will be processed the following business day.
Arrival Time(The United States&Canada)
It depends on the distant you delivery. The warehouse is in Texas, that estimates within 7-15 working days.
Due to our product is send from the U.S,so the shipping time from the United States to other country depend on the logistics and what country to delivery.
Canada's warehouse on the Ontario province,arrival time also 7-15 working days.
*For Freight delivery, the carrier will contact you by phone to set up a delivery date and time. Please be aware that you must be available for the call from the freight carrier. If the carrier is not able to reach you, they will return the item to us and you will be charged a 25% restocking fee and the return freight charge.
Parcel Tracking
Once your order is set out from our warehouse, you will revieve an email to confirm that it' s on the way.
Please log into your website account and go to My Orders where you will be able to track the progress of your order by clicking on the Tracking reference number.
How can I track my parcel?
When your order is dispatched, we will send you a dispatch email to confirm that it's on the way to you. Please log into your online account and view your Order History, this will have a link for you to track your parcel - click the link to be directed to the courier's website.
If your parcel has not arrived within the estimated delivery time then please contact our customer Service：Sales@tatartist.com